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Business Process Mapping and Improvement

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Duration

3 days

Delivery mode

Face-to-face

Location

Canberra

Standard price

$3135

Accelerate your career, learn new skills, and expand your knowledge.

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Top 50 in the world. 2020 QS World University Rankings.

Overview

In today's ever-changing business landscape, optimising processes is the key to organisational success. Whether you're an experienced professional or a curious learner, this course is thoughtfully designed to equip you with the essential skills and methodologies, including both Basic and BPMN (Business Process Model and Notation) notations, for navigating complex processes, visualising workflows, and driving efficiency within your organisation.

Through more than 15 workshops, participants learn how to engage stakeholders and identify and capture business process information, visualise business process flows and also analyse and improve business processes. Main topics included in this 3-day course include:

·         What is the business process and how is it different to a business activity?

·         What are different types of process illustrations and the main components of process documentation?

·         How can MS Visio and other MS Office software be used to provide process maps?

·         What are the BPMN process maps?

·         What are the required steps for a successful process measurement and improvement?

Why Business Process Mapping Matters

In the pursuit of excellence, businesses are constantly striving to streamline operations, reduce waste, and enhance overall productivity. Business Process Mapping, using both Basic and BPMN notations, serves as a powerful tool that allows organisations to gain a clear, visual representation of their processes. By uncovering inefficiencies, identifying bottlenecks, and fostering a culture of continuous improvement, this course empowers you to create leaner, more agile, and customer-centric businesses.

Course content

We have crafted this course to provide you with a comprehensive understanding of Business Process Mapping with both Basic and BPMN notations. Over the span of 6 weeks, we will delve into the following key areas:

1.ÌýÌýÌýÌýÌýÌý Introduction to Business Process Mapping: Understand the fundamentals of process mapping, its significance in streamlining workflows, and the use of basic notations for process visualisation.

2.ÌýÌýÌýÌýÌýÌý Basic Notations for Process Mapping: Explore common symbols and notations used in process mapping for clear and concise representation.

3.ÌýÌýÌýÌýÌýÌý BPMN Process Mapping Techniques: Dive into different BPMN process mapping methodologies, including flowcharts, swimlane diagrams, and value stream maps, to visually represent complex processes.

4.ÌýÌýÌýÌýÌýÌý Process Analysis and Improvement using Basic Notation and BPMN: Learn how to analyse mapped processes with both Basic and BPMN notations, identify areas for improvement, and implement effective changes to optimise performance.

5.ÌýÌýÌýÌýÌýÌý Process Mapping Tools and Software: Discover the tools and software available for both Basic and BPMN process mapping, and gain hands-on experience with popular applications.

6.ÌýÌýÌýÌýÌýÌý Information Gathering for Process Mapping: Explore strategies for collecting accurate data to create reliable process maps using both notations and drive data-driven decisions.

7.ÌýÌýÌýÌýÌýÌý Mapping Cross-Functional Processes: Learn how to map processes that involve multiple departments using both Basic and BPMN notations, fostering collaboration and alignment.

8.ÌýÌýÌýÌýÌýÌý Practical Application and Case Studies: Apply your newfound knowledge through practical exercises and real-world case studies using both Basic and BPMN notations to reinforce your understanding.

9.ÌýÌýÌýÌýÌýÌý Foundations of Business Process Improvement: We'll begin by laying the groundwork, exploring the significance of business processes, and understanding how they impact an organisation's overall performance.

10.ÌýÌý Process Improvement Wel-known Cycles: Dive into the PDCA, DMAIC, RADAR frameworks.

11.ÌýÌý Performance Metrics and KPIs: Unearth the right metrics for your business and set actionable Key Performance Indicators (KPIs) to track progress and success.

12.ÌýÌý Embracing a Culture of Continuous Improvement: Learn how to create an environment that fosters innovation, empowers employees, and sustains long-term improvement.

13.ÌýÌý Technology for Process Improvement: Embrace digital transformation and discover how technology can streamline and automate your processes for enhanced productivity.

14.ÌýÌý Real-World Application and Case Studies: Put your newfound knowledge to the test with practical exercises, engaging case studies, and group projects.

This training course will equip participants with the knowledge and skills needed to effectively visualise their processes and drive process improvement initiatives within their organisations, contributing to enhanced efficiency, productivity, and overall performance.

Learning outcomes

On completion of this course you will: 

  • Know how to define customer values, processes, and process structures. 
  • Understand process maps and diagrams, policies and procedures 
  • Build process maps in Microsoft Visio and SAP/ARIS.
  • Identify business process improvement methods including business process reengineering, redesign and rearrangement. 

Who should attend

This course is open to professionals from diverse backgrounds, including but not limited to:

  • Business Analysts and Process Improvement Specialists seeking to enhance their analytical skills with both Basic and BPMN notations.
  • Operations Managers and Team Leaders aiming to optimise workflows and enhance team collaboration using both notations.
  • Entrepreneurs and Business Owners keen on visualising and streamlining their business processes with both Basic and BPMN notations.
  • Project Managers looking to drive process efficiencies and achieve project success using both notations.
  • Anyone interested in acquiring valuable skills with both Basic and BPMN notations to drive process improvement initiatives.

Facilitator

Dr Ali Khosravi 

Dr Ali Khosravi is a Senior Consultant at Excellencers Co. He has completed his PhD at Macquarie University, Sydney and has led numerous Business Improvement projects within a range of industries including health, education, telecommunication, construction, water and sewerage, power generation and distribution, food, automotive, oil drilling, and a two-billion-dollar oil refinery and petrochemical complex project where he was in charge of the whole feasibility study. His main fields of expertise include Business Excellence and Business Process / Performance Management. He has published articles in international journals such as Business Process Management Journal and Total Quality Management and Business Excellence Journal.

Cancellation policy

Courses will be held subject to sufficient registrations. ÁñÁ«¹ÙÍø Canberra reserves the right to cancel a course up to five working days prior to commencement of the course. If a course is cancelled, you will have the opportunity to transfer your registration or be issued a full refund. If registrant cancels within 10 days of course commencement, a 50% registration fee will apply. ÁñÁ«¹ÙÍø Canberra is a registered ACT provider under ESOS Act 2000-CRICOS provider Code 00098G.